shipping policy

Shipping Policy

At ZXHorizonVentures, we strive to provide reliable and efficient shipping services to our valued customers. Please review the following shipping policy details before making a purchase:

Processing Time:

  • Orders are typically processed and shipped within 1-2 business days after payment confirmation, excluding weekends and holidays.
  • During peak seasons or promotional events, processing times may be slightly longer. We appreciate your patience and understanding during such periods.

Shipping Methods:

  • We offer various shipping methods to accommodate your needs, including standard, expedited, and express shipping options.
  • The shipping method available for your order will depend on your location and the items purchased. You will have the opportunity to select your preferred shipping method during the checkout process.

Shipping Rates:

  • Shipping rates are calculated based on the destination, shipping method selected, and the weight/size of the items in your order.
  • To view the shipping costs for your order, please proceed to the checkout page and enter your shipping address. The applicable shipping fees will be displayed before you finalize your purchase.

Estimated Delivery Time:

  • Estimated delivery times vary depending on the shipping method selected and the destination.
  • Standard shipping typically takes between 3-7 business days for domestic orders, while international orders may take longer.
  • Expedited and express shipping options are available for faster delivery, with estimated delivery times ranging from 1-3 business days for domestic orders.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
  • You can track the status of your shipment by clicking on the provided tracking link or by logging into your account on our website.

Shipping Restrictions:

  • Some items may be subject to shipping restrictions due to their size, weight, or content. These restrictions may vary depending on your location and local regulations.
  • We do not ship to P.O. boxes or APO/FPO addresses at this time. Please provide a valid physical address for delivery.

International Shipping:

  • We offer international shipping to select countries outside of north america.
  • International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
  • Please note that international delivery times may vary due to customs processing and other factors beyond our control.

Lost or Damaged Shipments:

  • While we make every effort to ensure that your order is delivered in a timely manner and in good condition, we cannot be held responsible for lost or damaged shipments once they are in the possession of the shipping carrier.
  • If your order is lost or damaged during transit, please contact us immediately so that we can assist you in filing a claim with the shipping carrier and arranging for a replacement or refund.

Questions or Concerns:

  • If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer service team. We're here to help!

Policy Updates:

  • We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Thank you for choosing ZXHorizonVentures for your shipping needs. We appreciate your business!